After Sales Service

Our commitment to you

At PC Part Store, we understand the importance of quality after-sales service. Our priority is to provide you with fast, clear and efficient assistance, so you can get the most out of your products.

Simplified support

If you encounter a problem with an item purchased on our site, our team is there to help you. Whether you need a replacement, repair or refund, we provide a simple, transparent process for handling your request.

General conditions for after-sales service

Before starting any after-sales procedure, please ensure that :

• The product is still under warranty.
• You have your invoice or order number.
• You have clearly identified the fault or problem.

Our team will then tell you how to return or repair your product.

Guarantees tailored to your needs

All our products come with a legal warranty, and some are covered by additional warranties. These warranties protect you against manufacturing defects or breakdowns.

Returns and packaging

To ensure that your returns arrive safely, please :

• Use sturdy, suitable packaging to protect the item.
• Include all accessories, manuals and original parts.
• Clearly indicate the returns number on the outside of the package.

Technical support at your service

Do you have a technical question or need help installing or using a product? Our customer service team is on hand to give you personalized advice.

Optimized lead times

We are committed to processing your request as quickly as possible. Once we have received your product, our technical team will carry out a rapid analysis to propose the most appropriate solution.

Contact us easily

For all after-sales requests, you can contact us via :

• Our online form.
• By telephone, Monday to Friday, at the times indicated on our website.
• By e-mail, for fast, detailed follow-up.

At PC Part Store, we believe that after-sales service is more than just a formality: it's a way of reinforcing your trust in us and guaranteeing a worry-free shopping experience.